Role Objective

Our client, a leading hotel, is seeking to hire a customer-centric professional to contribute to an exceptional guest experience.

Core Duties and Responsibilities

Welcome guests and assist with guest queries and requests efficiently with refined hospitality.
Provide food and beverages promptly and courteously.
Maintain cleanliness of all work areas and equipment, proper storage and care of.
Offer menu explanations and suggest pairings of menu items and provide expert recommendations.
Maintain pristine table setups (cutlery polishing, linen care, floral arrangements)
Ensure immaculate station upkeep throughout service.
Coordinate seamlessly with kitchen and bar and other relevant departments
Assist with guest queries and requests efficiently.
Upselling and cross selling while maintaining a high standard of service.
Billing, present bills to customers and ensure settlement in accordance with the procedures of the hotel.
Setting up of the restaurant before and after service as per set brand standards.
Responsible for service of food and beverages as per set brand standards.
Take orders correctly and ensure efficient service.
Promote beverage sales.
Ensure proper sequence of courses or change in accompaniment is clearly communicated to assist kitchen in preparation.
Ensure prompt table clearance.
Ensure any complaint is addressed or escalated to the relevant authority.
Clean and refill cruet and condiment sets.
Professionally resolve service recoveries when needed.
Collect feedback to continuously elevate standards.
Any other duties as delegated.

Job Specifications and Qualifications

Diploma in Hospitality management, Food and Beverage Service or a related field.
At least 2 years similar experience in service in a busy high-end restaurant.
Proficiency in hotel management software.

Key Competencies

Source ⇲

Waiter