Operations Manager

Responsibilities

• Develop, implement and continuously refine effective operational strategies to achieve company objectives, maximize efficiency, enhance customer experiences, and drive profitability across board by achieving set targets.
• Independently identify opportunities for improvement and implement viable solutions to operational challenges.
• Monitor and ensure the maintenance of equipment and machinery to ensure smooth operations.
• Develop strategies with implementation plans that will increase operational stability and yield profit.
• Promote a culture of safety, collaboration, and continuous improvement.
• Oversee inventory levels to balance costs and ensure product availability.
• Manage budgets, be competent with Profit & Loss statements, collaborate with finance and supply chain teams for accurate forecasting and implementation of cost control measures.
• Work closely with all departments to align operations with the broader company goals.
• Develop and implement risk management and business continuity plans to address potential operational disruptions and maintain stability during crises.
• Prepare and present regular operational performance reports to senior management.
• Conceptualize and execute new ideas that propel growth, managing projects from inception to completion without constant supervision.
• Oversee the development and implementation of comprehensive training programs, fostering a culture of accountability and ownership among staff.
• Establish high service standards to ensure exceptional customer satisfaction and leverage feedback for continuous improvement.
• Regularly assess staff performance in areas such as sales growth, customer satisfaction, staff productivity, and cost efficiency.

Requirements

• Education: Bachelor’s Degree in business administration, Operations Management, or a related field (with an MBA preferably).
• Experience: 5 years + in operations management, preferably within the healthcare, retail or trado-medical industry.
• Minimum of 5 years of experience in operations management, preferably in the healthcare, medical or retail sectors.
• Proven experience in managing manufacturing processes, supply chains, and logistics.
• Exceptional leadership, communication, and problem-solving skills.
• Knowledge of compliance standards and regulatory requirements specific to the healthcare, retail or trado-medical industry.
• Demonstrated ability in operational strategy, process improvement, and independent project management.
• Proficient in interpreting operational data to make informed decisions.
• Exceptional leadership skills with the ability to motivate and influence teams through effective communication.
• Highly self-driven with an aptitude for proactive decision-making, problem-solving, and innovation.
• Exhibits a strong sense of responsibility, treating the company with care and dedication as if it were their own.