Laundry Manager

Main Functions

• The Laundry Manager will oversee all laundry operations to ensure high-quality cleaning, finishing, and timely delivery of linens, uniforms, and guest laundry.
• This role is critical in maintaining the standards of hygiene, cleanliness, and presentation required in a hospitality or service environment.
• The ideal candidate must be highly organized, detail-oriented, and skilled in managing both people and processes within a fastpaced laundry facility.

Role Responsibilities
Operational Oversight:

• Manage daily laundry operations, including washing, drying, ironing, and finishing of linens, uniforms, and guest items.
• Monitor workflow to ensure timely completion of laundry tasks.
• Maintain consistent quality standards in cleaning and presentation.

Staff Supervision and Training:

• Supervise laundry team members and allocate tasks effectively.
• Train and develop staff in laundry procedures, equipment use, and safety practices.
• Conduct performance evaluations and ensure adherence to service standards.

Equipment and Facility Management:

• Oversee the operation and maintenance of laundry equipment to ensure efficiency and safety.
• Coordinate with maintenance teams for repairs and servicing of laundry machines.
• Ensure the laundry area is kept clean, safe, and organized at all times.

Inventory and Cost Control:

• Manage inventory of detergents, chemicals, and laundry supplies.
• Monitor usage to reduce wastage and control operational costs.
• Ensure accurate records of laundry loads, damages, and losses.

Guest Service and Quality Assurance:

• Ensure timely and high-quality service for guest laundry, dry cleaning, and pressing.
• Address guest complaints or issues related to laundry services.
• Uphold the highest standards of hygiene and garment care.

Compliance and Safety:

• Enforce compliance with health, hygiene, and safety regulations.
• Conduct regular training on safe handling of laundry chemicals and equipment.
• Maintain proper documentation for audits and inspections.

Qualifications and Requirements
Education and Certifications:

• HND or B.Sc in Hospitality Management, Textile Care, Business Administration, or related field.
• Professional certification in Laundry Management or Hospitality Operations is an advantage.

Experience:

• Minimum of 5 years experience in laundry operations, with at least 2 years in a supervisory or managerial role within hospitality, healthcare, or large-scale laundry facilities.
• Experience handling high-volume laundry operations is highly desirable.

Skills
Operational and Technical:

• Strong knowledge of laundry processes, textile care, and stain treatment.
• Proficiency in operating and maintaining industrial laundry equipment.

Leadership and Team Management:

• Proven ability to lead, train, and motivate diverse teams.
• Strong supervisory and conflict resolution skills.

Quality and Guest Service Orientation:

• Attention to detail with a commitment to high-quality laundry service.
• Ability to handle guest laundry requests professionally and promptly.

Organizational and Financial Acumen:

• Skilled in managing laundry budgets, inventory, and cost control.
• Ability to track laundry operations and prepare performance reports.

Health, Safety, and Compliance:

• Strong knowledge of safety practices and hygiene standards in laundry operations.
• Ability to enforce compliance with regulatory and internal standards.