Jobs

Job Description

• The Manager – Learning & Development acts as the custodian and driver of the learning strategy for MTN Group Fintech. The role ensures alignment of capability-building initiatives with business objectives and growth priorities and creates value by designing and delivering cutting-edge learner-centric development programs and platforms that build critical digital, product, technical, and leadership capabilities required for MTN Fintech to innovate and lead in the market.

Responsibilities

• Design and implement blended learning solutions aligned to evolving Fintech capability requirements
• Application of instructional design methodologies and learning science principles to create UX-informed, effective learning journeys
• Translation of complex technical, regulatory, and business concepts into engaging, learner-centred experiences
• Design of role-based learning journeys to support role readiness, progression, and successor development
• Delivery of Fintech-aligned learning journeys and curricula, including high-quality digital and blended programmes that enable continuous capability building
• Management and continuous improvement of the Fintech learning experience across LMS and digital learning platforms
• Partnership with UX/UI, Product, and Technology teams to enhance learner experience, usability, and adoption
• Curation and ongoing management of digital learning content from internal and external content providers
• Application of Learning analytics and exploration of AI-enabled learning technologies to drive personalisation and measurable learning impact
• Support for rollout and adoption of new learning technologies, platforms, and tools
• Delivery of Talent Development dashboards and learning analytics reports, with a focus on learner engagement, capability enhancement and assessed development gap-closure rates
• End-to-end design, delivery, and management of leadership development programmes across all leadership levels for Group Fintech & OPCO
• Support execution and operationalisation of Group-wide and Fintech-specific leadership frameworks
• Ownership of programme design and delivery, including coordination, logistics, and effectiveness measurement
• Integration of behaviour change mechanisms and on-the-job application strategies within successor leadership interventions
• Contextualisation of leadership learning content to Fintech environments, business strategy requirements and agile operating realities
• Delivery of leadership and HiPO programme reports, with a focus on high participant engagement and talent readiness scores

Qualifications

Education

• Bachelor’s degree in human resources, Education, Psychology, Business, or related field
• Postgraduate qualification in L&D, Instructional Design, UX, or Digital Learning (preferred)
• Certifications in Instructional Design, Learning Experience Design (LxD), Agile/Scrum, or Product (advantageous)

Experience

• 5–7 years’ experience in Learning & Development or Talent Development roles
• Demonstrated, hands-on experience in instructional design and digital learning design
• Exposure to LMS administration and learning technology ecosystems
• Experience managing leadership development journeys and talent programmes
• Exposure to Fintech, Financial Services, Technology, or Product-led environments (preferred)
• Experience working in Pan Africa multi-cultural experience