Jobs

Job description:

• To provide Claims assistance to the Advisers. The position will focus on commercial and personal lines.

Responsibilities:

• Client face to face meetings if necessary at the Office
• Handling client queries
• Recording details and information on relevant systems
• Building and maintaining good working relationships with clients and internal stakeholders
• Bridging the gap between the office and insurance companies
• Maintaining a good working relationship with insurers
• Understanding policy wording and various products
• Relevant work experience in Short term insurance – Commercial and personal lines
• Claims processing:
• Claims Administration: Receive, register, and process claims efficiently within company guidelines.
• Documentation Management: Collect, verify, and maintain all required supporting documents for claims.
• Client Communication: Liaise with policyholders to explain claims procedures, requirements, and progress updates.
• Assessment & Validation: Review claims to ensure accuracy, validity, and compliance with policy terms.
• Coordination: Work with assessors, service providers, and other stakeholders to facilitate claim resolution.

Minimum Requirements:

• Grade 12/Matric & NQF Level 4 Certificate in Short term insurance essential
• Regulatory examination RE5 successfully completed
• 5 years relevant work experience with claims in Short term insurance – Commercial and personal lines
• Proficient in both spoken and written English and at least one other of the official South African languages
• Reside in Vryheid or Pongola

Competencies Required:

• Empathy
• Integrity
• Resilient
• Responsibility
• Attention to detail
• Ability to operate independently
• Good verbal and written communication skills
• Good administration skills
• Excellent planning and organizing skills
• Problem solving and analysis
• Time management skills
• Good negotiation skills.
• Strong work ethic, able to work with high volumes of pressure
• Highly client focused with good interpersonal skills. (Customer Service)
• Teamwork
• Fully computer literate (Microsoft Office 365: Word, Excel and Outlook)

Closing date:    30-Jan-2026