Job Description

Dermalogica is recruiting a dynamic individual with an excellent sales track record who is driven and organised for this exciting and challenging role of Brand Consultant within our sales team in the Western Cape.
This person is required to accomplish sales and business objectives through developing strong relationships with clients; growing allocated geographical areas by way of prospecting and growing new doors, while successfully managing current doors to reach their full potential within the professional channel.

Key Responsibilities:

Sales and Account Management

Achieve Sales Targets: Meet or exceed sales goals by promoting and selling Dermalogica products to new and existing clients.
Account Management: Build and maintain strong relationships with salon, spa, and retail partners, ensuring they have the tools and knowledge needed to sell Dermalogica products.
Order Management: Assist clients with placing orders, managing inventory, and tracking product sales performance.

Product Training and Education

Conduct Training Sessions: Educate spa and skincare centre staff, and other clients about Dermalogica’s product line, ingredients, and treatment protocols.
Skincare Consultations: Provide expert advice on product selection and skincare routines for both professionals and consumers.
Workshops and Events: Organize and lead workshops, demos, and events to enhance brand awareness, product knowledge and sell out

Brand Representation and Promotion

Brand Ambassador: Represent Dermalogica at trade shows, industry events, and in-store promotions, showcasing the brand’s values and mission.
Merchandising: Ensure Dermalogica products are well presented in stores and salons, setting up attractive and organized displays that align with brand standards.
Marketing Support: Collaborate with marketing teams to implement campaigns and promotions that drive product visibility and consumer engagement.

Customer Relationship Management

Client Support: Provide exceptional service to spa and skincare partners, addressing any questions or concerns, and offering solutions to improve product sell-through.
Business Development: Identify and pursue opportunities to expand the brand’s presence by onboarding new accounts or introducing Dermalogica to potential partners.
Feedback Collection: Gather insights from clients about product performance and relay this feedback to the appropriate internal teams.

Reporting and Analysis

Track Performance: Monitor sales performance and analyze trends to make data-driven recommendations for improving sales strategies.
Generate Reports: Maintain accurate records of sales, training activities, and account visits, providing regular updates to management.
Market Analysis: Stay informed about competitors and market trends, sharing insights to help shape future sales and marketing initiatives.

Product Knowledge and Development

Stay Informed: Continuously update product knowledge, including new launches, reformulations, and industry advancements.
Demonstrate Expertise: Use in-depth skincare expertise to demonstrate product benefits and offer credible recommendations tailored to individual client needs.

Collaboration and Teamwork

Work Cross-Functionally: Collaborate with the marketing, education, and customer service teams to align efforts and optimize client satisfaction.
Support Team Goals: Assist colleagues and share best practices to drive the overall success of the Dermalogica brand.

Requirements:

Experience required:

Industry Experience:

At least 2-3 years of experience in the skincare, beauty, or wellness industry is preferred. This could include working as a licensed aesthetician, spa therapist, or beauty consultant.
Product Knowledge: Familiarity with skincare products, active ingredients, and industry trends is essential.

Sales Experience

Sales or Account Management: Prior experience in sales, account management, or a customer-facing role. Experience in meeting sales targets and driving revenue
Retail Experience: Experience working in retail environments advantageous

Educational and Training Background

Education in Skincare: A certification or degree in aesthetics or somatology is highly valued
Training Experience: Experience conducting training sessions or workshops is beneficial.

Customer Service and Relationship Management

Client Interaction: Experience dealing directly with customers or clients and managing relationships effectively.
Handling Objections: Skills in addressing customer concerns, objections, and inquiries confidently and professionally.

Marketing and Promotional Experience

Event and sell out initiative experience: Experience with marketing or promotional campaigns can be advantageous, involves brand activation or collaboration with marketing teams.
Social Media Familiarity: Knowledge of how to leverage social media for brand promotion and engagement may be a plus.

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