The job holder will be responsible for maintaining a professional, positive manner when talking with customers in-person, over the phone or byemail. They may also need to handle customer complaints and provide discounts, freeproducts or additional services to preserve customer loyalty.

Duties & Responsibilities

Process customer’s invoices, delivery notes, and other related documentationpaying attention to detail.
Answer incoming phone calls and assist customers with their inquiries or concerns.
Resolve customer complaints or issues in a timely and efficient manner.
Meet or exceed performance goals, such as call handling time or customersatisfaction.
Keep current with company and industry-related information to ensure accurateinformation is provided to customers.
Identify and escalate complex customer issues to a supervisor or manager as needed.
Follow up with customers to ensure their needs were met.
Perform any other duties assigned.

Requirements & Qualifications

Minimum certificate/diploma/degree in supply chain, logistics, or Business administration or a related field from a reputable institution.
Proven experience of at least 1 year, in a similar role. Proficient in using computer applications, i.e, Word, Excel etc.
Excellent organizational and time management skills, with the ability to multitaskeffectively.
Strong attention to detail and accuracy. Must be flexible. Available immediately.

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