Customer Service – Exports Co-ordinator

As our Exports Co-Ordinator, you will be the key link ensuring our products move seamlessly across borders to our valued customers. You will play a vital role within our Operations team, orchestrating the entire export journey from order to delivery with precision and efficiency.

Here’s what you’ll be doing:

• Managing export orders and liaising with customers to ensure all requirements are met.
• Documentation Management: Preparing, reviewing, and organizing all necessary export paperwork. This includes commercial invoices, Bills of Lading, packing lists, certificates of origin, and specialized documents like SADC and COMESA.
• Logistics Coordination: Scheduling shipments with freight forwarders and carriers (ocean, air, or road), negotiating shipping rates, and booking cargo space to ensure timely delivery.
• Regulatory Compliance: Ensuring all shipments adhere to international trade laws, customs regulations, and country-specific requirements. This includes accurate HS Classification and adherence to Incoterms
• Shipment Tracking & Visibility: Monitoring shipments in real-time and providing regular status updates to internal departments and customers. 
• Financial Control: Tracking and reporting on costs, verifying vendor invoices for payment, and identifying opportunities for cost savings within the supply chain.
• Stakeholder Liaison: Acting as a central point of contact for external partners (customs brokers, shipping lines) and internal teams (warehouse, sales, finance) to maintain operational flow
• Demand Planning- forecasting and demand planning for export volumes in collaboration with commercial and operations team

We Are Looking For

We are looking for a strategic thinker with a solid understating of supply chain principles and export procedures.

You’ll thrive in this role if you have:

• Bachelor’s degree in Supply Chain or a related field.
• A minimum of 4 years of experience in a similar role.
• ERP Knowledge-SAP is an added advantage.
• Strong ability to plan, execute, and oversee the entire export cycle for multiple orders.
• Excellent in building and maintaining relationships with export clients and partners.
• Proficiency in tracking key performance indicators and providing insights on export activities.
• Ability to foresee and proactively solve problems in a proactive and collaborative manner.
• Ability to adapt to changing regulations and navigate logistical challenges effectively.