Description
Job Purpose

We are looking for a proactive and detail-oriented Logistics Call Center Administrator to manage and optimise the movement of goods, coordinate delivery activities, and ensure customer satisfaction. The ideal candidate will have a strong understanding of logistics operations & customer service, and will thrive in a fast-paced, service-driven environment.

Key Responsibilities

Delivery Coordination:

Monitor order tracking, manage delivery exceptions, and re-arrange failed deliveries to ensure timely fulfillment.

Customer Interaction:

Communicate with customers via multiple channels to provide updates, resolve delivery issues, and handle escalations.

Team Communication:

Liaise with internal teams and external partners to align on delivery schedules and service issues.

Performance Monitoring:

Use dashboards and system tools to analyze logistics performance and identify improvement opportunities.

Documentation:

Maintain accurate records, prepare necessary documentation, and ensure compliance with operational procedures.

Problem Solving:

Investigate issues such as RTS (Return to Sender), courier errors, and customer complaints, offering timely resolutions.

Administrative Tasks:

Complete all related admin tasks, ensuring compliance with quality and turnaround standards.

Process Improvement:

Contribute to process enhancement initiatives by suggesting SOP updates and compliance measures.

KPI Achievement:

Meet or exceed productivity, quality, and turnaround targets as defined by leadership.

Requirements

Competencies

Education

Experience

Source ⇲